Product Updates - Although NetSupport software is mature, stable and very reliable, it works on many different environments and these environments are used to eliminate security gaps, solve problems, improve user experience, etc. for it is constantly changing. These factors beyond NetSupport's control may require updates in order for our products to continue to function as designed. NetSupport is committed to ensuring that such changes are implemented.
Customers with current NetSupport maintenance are eligible for product updates, thus protecting themselves against changes in the operating environment that could render their software inoperable.
New Releases - NetSupport tries to release at least one new version of each product every 12 months. The release's main focus is on providing additional functionality, performance improvements and responding to changes requested by our customer base.
Customers with current NetSupport maintenance can download new product versions ensuring they always use the most efficient solution available.
Priority Technical Support - We hope our customers do not have any problems using the NetSupport software. However, it is important for the product developer to provide assurance that they have a dedicated technical support team to provide support.
Customers with a valid NetSupport maintenance contract are eligible for priority phone support from our UK or US offices between 09:00 am and 21:00 pm (GMT).
Access to Beta Versions - NetSupport provides access to Beta versions for all customers under maintenance so they can test the products in their own environment and ensure they are working.