Warranty and Return Policy
In general, you can return the product you purchased within 7 days from the date of delivery with an invoice and an explanation of the reason for return.
BUT, SOFTWARE PRODUCTS, CD, DVD, VCD etc. MEDIA PRODUCTS, CONSUMABLE MATERIALS (toner, cartridges, ribbons, etc.), MOBILE PHONES, PRINTED PRODUCTS (books, magazines, etc.) CANNOT BE RETURNED.
(WE HAVE TO FOLLOW THE RULES OF THE MANUFACTURING COMPANIES WHEN RECOVERING THE SOFTWARE PRODUCTS WE HAVE SALE. THEREFORE YOU CONSIDER THE SOFTWARE PRODUCT YOU HAVE TO PURCHASE.
THERE ARE TRIAL VERSION OF MOST SOFTWARE PRODUCTS SOLD ON OUR SITE. BY DOWNLOADING THESE VERSIONS, YOU CAN TRY THE PRODUCT FOR FREE FOR 15-60 DAYS.
IF YOU CANNOT FIND THE TRIAL VERSION OF THE SOFTWARE PRODUCTS ON OUR SITE, YOU CAN APPLY TO OUR COMPANY OR THE PRODUCER'S WEBSITE.
WE RECOMMEND YOU TRY SOFTWARE PRODUCTS. IF YOU DO NOT HAVE THE OPPORTUNITY TO EXPERIMENT, YOU MUST LEARN IF THE SOFTWARE MEETS YOUR EXPECTATIONS AND WORKS ON YOUR HARDWARE.
CERTIFY THE PRODUCTS (memory cards, software products, etc.) THAT CANNOT BE RETURNED WHEN THE PACKAGE IS OPENED, AFTER YOU BE SURE THAT THEY ARE COMPATIBLE WITH THE ENVIRONMENT YOU WILL USE.
Please be carefull:
- Returned products must be returned with their original box or packaging.
- Products that are damaged in their original box or packaging, used, lost their resalability, and cannot be purchased by another customer are not taken back.
- The original invoice (including sub-copies) and an explanation of the reason for the return must be sent with the product to be returned.
- If the returned product is defective, the shipping fee is covered by our company. In this case, a shipment should be made with the cargo company we have contracted with. In other cases, the shipping fee will be paid by the customer.
- If the invoice of the product to be returned is issued in the name of the institution, return invoice should also be sent. Return invoice If the product is not sent, the product is not taken back.
Whether the returned product meets the return conditions or not is examined by authorized persons. If deemed necessary, support can be obtained from the manufacturer or supplier company.
After your refund is approved, the amount you paid will be reflected on your account number or credit card, depending on your purchase style.
Every product you buy is under the warranty of the manufacturer. However, be aware that there may be some exceptions for software products. The use, distribution, reproduction, transfer, maintenance and support etc. of most software products we sell. The terms are based on a written document determined by the manufacturer called the "End User License Agreement (EULA)". Therefore, for the software products you have purchased, read and understand this document, if any. You can get this document from ELMER SOFTWARE or download it from the manufacturer's website. In most cases, the terms of using the software are also displayed on the screen during the software installation and you are asked to read and confirm.
While taking the packages that you think are damaged during transportation, open and check them in front of the cargo company official. If there is any damage to the product, do not take delivery of the product by making a report to the courier company official. Please note that after the product is received, you have accepted that the cargo company fulfills its duty completely.
For malfunctions that may occur after the product reaches the customer, the authorized services of the manufacturer should be consulted.
Shipping fee will be paid by you for the products returned in accordance with the above conditions.
If you withdraw from your purchase or return the product, the product will be refunded within 10 days from the moment the product reaches ELMER SOFTWARE.
For purchases made with credit card, the refund of the product price is made by your bank between 2-6 weeks. ELMER YAZILIM has no effect or responsibility in determining this period.
Repayments made in installment sales are reflected by your bank as a monthly plus amount on your credit card.
Delivery of Products
The delivery of products sold by ELMER YAZILIM is made as soon as possible. For delivery times of software products, see product descriptions or call ELMER SOFTWARE.
The majority of software products are delivered by ESD (Electronic Software Distribution) method. In this method; The software key, user information, download links and steps to follow during download and installation are sent via email.
Using this information, software codes are downloaded and installed from the manufacturer's website. In most cases, also, CD / DVD, booklet, license document etc. materials and documents are not provided.